Knowledge Management Systems

» Introduction to Knowledge Management Systems

It is an efficient handling and usage of information and resources within any type of organization.

Four Main Processes of Knowledge Management :-
  1. Gathering :- Gathering information by following activities :
    • Data Entry :- Information from Entered Data.
    • Document Scanning :- Thorough view of Document.
    • Voice Input :- Information from all the recorded verbal communication.
    • Information from Sources
    • Searching for Information
  2. Organizing :- Well arrangement of Information by following processes :
    • Cataloging :- making separate logs for every different type of information.
    • Indexing :- Providing serial number to fetched information.
    • Filtering :- Taking out important information.
    • Linking :- Linking the information to understand the bigger picture.
  3. Refining :- Separate out the Vital information from Data Mines.
    • Context :- Import Context related data only.
    • Collaborating :- Establishing Alliance between Data.
    • Compacting :- Gathering all pieces together.
    • Projecting :- Using important information to set Goals.
    • Mining :- Digging into Data to Get Important Information Out.
  4. Dissemination :- Spreading out the information.
    • Flow :- Flow of information.
    • Sharing :- Sharing information.
    • Alert :- Announce.

» Types of Knowledge and Knowledge Management

Two Types of Knowledge :-
  1. Explicit :- Knowledge inside Books but not in Brain.
  2. Tacit :- Knowledge inside Brain, gathered due to experience and insights.
Four Types of Knowledge Management :-
  1. Internal Knowledge Management :- Knowledge for Staff to do better work.
  2. Knowledge Dissemination :- making Knowledge widely accessible.
  3. Knowledge Brokering :- Purchase Knowledge from third party.
  4. Building Knowledge holding Capacity :- Increase Knowledge capacity and Improve it's usage.